Cancellation Policy
Cancellation, No Show, & Late Arrival
In order to secure your appointment at Cleanz Spa, we require a credit card to be placed on file.
The time you have scheduled for your appointment is reserved exclusively for you.
This policy offers our clients ease with checking out.
When appointments are missed or cancelled with insufficient notice, we are unable to fill the vacancy, causing substantial financial impact to the business.
Cancellations
Should you cancel within 48 hours of your scheduled appointment per our cancellation policy, your card on file will be charged a flat rate of $50.00 which is non-refundable.
No Shows
Should you no – show for your scheduled appointment, per our policy, your card on file will be charged a flat rate of $50.00 which is non-refundable.
Late Arrivals
We are unable to extend service times for clients who are more than 15 minutes late for your service.
Please understand that you may not be able to complete your scheduled treatment after arriving late.
If rescheduling is necessary, your card on file will be charged a flat rate of $50.00 which is non-refundable.
We appreciate your business and we value our clients. We ask that should life happen and circumstances arise that prevent you from showing up to your scheduled appointment you notify us as soon as possible.
